Aira

A visual assistance service that connects blind and low vision users with trained human agents who provide real-time visual information through a smartphone camera or smart glasses. Unlike AI-only solutions, Aira agents can answer complex questions, provide nuanced descriptions, and exercise judgment about what information is relevant. As a human-enabled VAT service, Aira raises distinct privacy considerations since a live person views the user's camera feed, and participants in research have noted trust and pricing transparency concerns.