Digital Inclusion

The principle and practice of ensuring that all individuals and communities have access to and can effectively use information and communication technologies. Digital inclusion encompasses three key dimensions: affordable and reliable internet access, devices that meet user needs, and the digital literacy skills to use technology effectively. For people with disabilities and older adults, digital inclusion also requires that technologies be designed accessibly and that support and training accommodate diverse learning needs. Digital inclusion initiatives recognize that access alone is insufficient—meaningful participation requires addressing barriers related to cost, skills, confidence, relevance, and accessibility.