Telehealth

The delivery of healthcare services through digital communication technologies, including video conferencing, phone calls, and online portals. Telehealth expanded dramatically during the COVID-19 pandemic as in-person appointments became restricted. While telehealth can improve access for people with mobility impairments, chronic conditions, or those in remote areas, it introduces accessibility challenges including the need for digital literacy, reliable internet connectivity, accessible platform interfaces, and the ability to communicate health concerns effectively through a screen. Trust between patients and providers may also be affected when interactions move online.