E-Government Accessibility

The practice of ensuring that electronic government services — including websites, online forms, and digital public services — are usable by people with disabilities. E-government accessibility is particularly important because government services are often essential and mandatory, meaning citizens cannot simply choose an alternative provider. The UN Convention on the Rights of Persons with Disabilities recognizes access to information and communication technologies, including government digital services, as a basic human right. Despite legal requirements and accessibility policies in many countries, research consistently shows that government websites and online forms contain significant accessibility barriers.