Knowledge Base

A knowledge base is a structured repository of information — typically questions, answers, articles, or how-to guides — that can be searched and browsed to find solutions to problems. In accessibility contexts, knowledge bases serve as important support tools for people with disabilities learning to use technology, allowing users to find answers to common questions about screen readers, assistive technology configuration, and application-specific workarounds without needing to ask someone directly. Context-aware knowledge bases that are linked to specific applications, screens, or interface elements are particularly valuable because they reduce the burden of describing a problem and can surface relevant answers automatically based on the user's current situation.