Point of Infrastructuring

A concept from Pipek and Wulf's infrastructuring theory naming the moment at which users become aware of the technology they depend on - typically when it breaks, behaves unexpectedly, or no longer supports their task - and begin to adapt, configure, or work around it. Points of Infrastructuring are diagnostic: they reveal hidden assumptions baked into globally available tools and mark the places where design intervention is most productive. In accessibility research, PoIs often coincide with the ephemeral workarounds disabled practitioners perform when default tools assume non-disabled users.