Automated Decision Making

The use of software, statistical models, or AI to make or substantially inform decisions about people — eligibility for loans, jobs, benefits, housing, healthcare, or parole — with limited or no human review. Regulatory frameworks such as the EU AI Act, NYC Local Law 144, and the GDPR recognise automated decision-making as a high-risk category requiring transparency, impact assessment, and in some cases explicit consent or a right to human review. For accessibility, automated decision systems frequently encode normative assumptions that disadvantage disabled applicants — for example, AI hiring, benefits-eligibility algorithms, and fraud-detection systems targeting disability-benefit recipients.