The Use of ADKAR to Instil Change in the Accessibility of University Websites
Silvia Rodríguez Vázquez · 2022 · Proceedings of the 19th International Web for All Conference (W4A)
This short paper applies the ADKAR change management model — Awareness, Desire, Knowledge, Ability, and Reinforcement — to understand what interventions are needed to improve web accessibility at the University of Geneva (UNIGE) in Switzerland. The author argues that…
organizational accessibility · change management · higher education · web accessibility · accessibility policy