"Computer Says No": Disabled Welfare Experiences and Envisioned Futures Under AI Governance
Humphrey Curtis, Adam D G Jenkins, Alistair Gentry, Sioban Zacharek, Sally McVicker, Timothy Neate, Filip Bircanin · 2026 · Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)
Curtis and colleagues investigate how people with aphasia — a language impairment most often caused by stroke that affects reading, writing, speech, and comprehension — experience the increasingly digitised and AI-automated UK welfare state, and how they would redesign it. The…
AI · artificial intelligence · AI governance · algorithmic decision-making · aphasia