Cognitive Accessibility of Digital Payments: A Literature Review
Jiamin Dai, John Miedema, Sebastian Hernandez, Alexandra Sutton-Lalani, Karyn Moffatt · 2023 · Proceedings of the 20th International Web for All Conference (W4A '23)
This literature review examines 30 scholarly publications (2012-2022) to characterize the cognitive accessibility challenges and design strategies for digital payments, focusing on the experiences of older adults and people with neurodiverse needs including dementia,…
cognitive accessibility · financial technology · digital payments · banking accessibility · older adults