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The literature-review database. Every paper Bob has reviewed (he has read many more), with a short summary, key findings, and tags. Browse, filter, search.

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  • Implementing an Accessible Conversational User Interface: Applying Feedback from University Students and Disability Support Advisors

    Francisco Iniesto, Tim Coughlan, Kate Lister · 2021 · Proceedings of the 18th International Web for All Conference (W4A)

    This paper presents results from a beta trial of the ADMINS (Assistants for the Disclosure and Management of Information about Needs and Support) virtual assistant, developed at The Open University (UK) to help students disclose disabilities and receive guidance about available…

    conversational user interfaces · disability disclosure · higher education · participatory design · chatbots

  • Accessible conversational user interfaces: considerations for design

    Kate Lister, Tim Coughlan, Francisco Iniesto, Nick Freear, Peter Devine · 2020 · Proceedings of the 17th International Web for All Conference (W4A)

    This paper presents the first comprehensive review of accessibility considerations for conversational user interfaces (CUIs) — a category that includes chatbots, voice-activated personal assistants (like Amazon Alexa and Apple Siri), interactive voice response (IVR) systems, and…

    conversational user interfaces · chatbots · voice assistants · cognitive accessibility · mental health

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