Creating 'a Simple Conversation': Designing a Conversational User Interface to Improve the Experience of Accessing Support for Study
Francisco Iniesto, Tim Coughlan, Kate Lister, Peter Devine, Nick Freear, Richard Greenwood, Wayne Holmes, Ian Kenny, Kevin McLeod, Ruth Tudor · 2023 · ACM Transactions on Accessible Computing
This paper presents the ADMINS (Assistants for the Disclosure and Management of Information about Needs and Support) project, which developed a virtual assistant named "Taylor" to help students disclose disabilities and arrange support at The Open University (UK). The OU…
conversational user interface · chatbot · virtual assistant · disability disclosure · higher education