Reading Between the Guidelines: How Commercial Voice Assistant Guidelines Hinder Accessibility for Blind Users
Stacy M. Branham, Antony Rishin Mukkath Roy · 2019 · Proceedings of the 21st International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2019)
This paper presents a qualitative document review of public-facing voice assistant design guidelines published by five leading commercial vendors — Amazon (Alexa), Google (Google Assistant), Microsoft (Cortana), Apple (Siri), and Alibaba (Xiao AI) — to examine how these…
voice assistant · blind · visual impairment · conversational user interfaces · design guidelines