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• Accessible conversational user interfaces: considerations for design

  Kate Lister, Tim Coughlan, Francisco Iniesto, Nick Freear, Peter Devine · 2020 · Proceedings of the 17th International Web for All Conference (W4A)

  This paper presents the first comprehensive review of accessibility considerations for conversational user interfaces (CUIs) — a category that includes chatbots, voice-activated personal assistants (like Amazon Alexa and Apple Siri), interactive voice response (IVR) systems, and…

  conversational user interfaces · chatbots · voice assistants · cognitive accessibility · mental health

• Accessibility for Deaf and Hard of Hearing Users: Sign Language Conversational User Interfaces

  Abraham Glasser, Vaishnavi Mande, Matt Huenerfauth · 2020 · Proceedings of the 2nd Conference on Conversational User Interfaces (CUI '20)

  This short CUI 2020 position paper (3 pages, presented at the CUI@CHI workshop) lays out the research agenda for making voice-based conversational user interfaces (CUIs) — Alexa, Google Assistant, and similar personal assistant devices — accessible to Deaf and Hard-of-Hearing…

  deaf and hard of hearing · sign language · conversational user interfaces · personal assistants · american sign language

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