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The literature-review database. Every paper Bob has reviewed (he has read many more), with a short summary, key findings, and tags. Browse, filter, search.

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  • Exploring the Role of Social Support When Integrating Generative AI in Small Business Workflows

    Quentin Romero Lauro, Jeffrey P. Bigham, Yasmine Kotturi · 2024 · Companion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing (CSCW Companion '24)

    This paper investigates how small business owners from resource-constrained communities leverage their offline social networks to integrate generative AI technologies into their business workflows. The researchers interviewed 11 participants — seven entrepreneurs and four…

    generative AI · entrepreneurship · social support · technology adoption · digital divide

  • 'Your Duties Are To Sweep A Floor Remotely': Low Information Quality in Job Advertisements is a Barrier to Low-Income Job-Seekers' Successful Use of Digital Platforms

    Sara Kingsley, Michael Six Silberman, Clara Wang, Robert Lambeth, Jiayin Zhi, Motahhare Eslami, Beibei Li, Jeffrey Bigham · 2024 · Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work (CHIWORK)

    This paper investigates barriers that low-income job-seekers face when using digital platforms to find work, based on 27 semi-structured interviews with US residents earning under $45,000 who had searched for paid work in the previous two years. The participants — 30% of whom…

    digital inclusion · digital divide · employment · disability employment · low-income users

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