Situated Understanding of Errors in Older Adults' Interactions with Voice Assistants: A Month-Long, In-Home Study
Amama Mahmood, Junxiang Wang, Chien-Ming Huang · 2026 · ACM Transactions on Accessible Computing
This month-long field study examined how 15 older adults (ages 66-94) interact with voice assistants in their homes, with a particular focus on errors and conversational breakdowns. The researchers deployed Amazon Echo Dot smart speakers augmented with custom audio recording…
voice assistants · older adults · conversational AI · errors · smart speakers