The Effects of "Not Knowing What You Don't Know" on Web Accessibility for Blind Web Users
Jeffrey P. Bigham, Irene Lin, Saiph Savage · 2017 · Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '17)
This paper introduces and empirically investigates the concept of "Not Knowing What You Don't Know" (NKWYDK) in the context of blind web users. When a blind person encounters difficulty finding information on a web page, they face a fundamental uncertainty that sighted users…
web accessibility · screen readers · blindness · usability · information foraging