Understanding Barriers and Design Opportunities to Improve Healthcare and QOL for Older Adults through Voice Assistants
Chen Chen, Janet G. Johnson, Kemeberly Charles, Alice Lee, Ella T. Lifset, Michael Hogarth, Alison A. Moore, Emilia Farcas, Nadir Weibel · 2021 · Proceedings of the 23rd International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)
This paper investigates the barriers older adults face when managing their healthcare and daily routines, and explores how voice-based Intelligent Virtual Assistants (IVAs) might address those challenges. The researchers employed a user-centered design approach, conducting…
voice assistants · older adults · healthcare · intelligent virtual assistants · gerontechnology