Finding the Signal in the Noise: An Exploratory Study on Assessing the Effectiveness of AI and Accessibility Forums for Blind Users' Support Needs
Satwik Ram Kodandaram, Jiawei Zhou, Xiaojun Bi, IV Ramakrishnan, Vikas Ashok · 2026 · Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)
This exploratory interview study with 14 blind screen-reader users examines how they use accessibility-focused online forums (JFW, NVDA groups, AppleVis, r/Blind) and generative AI tools (ChatGPT, Gemini, Claude) to troubleshoot computer-interaction problems, learn new assistive…
blind users · screen readers · accessibility forums · generative AI · ChatGPT