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• Designing Accessible, Explainable AI (XAI) Experiences

  Christine T. Wolf, Kathryn E. Ringland · 2020 · SIGACCESS Accessibility and Computing

  This paper examines the intersection of explainable AI (XAI) and accessibility, identifying two primary concerns that the XAI field has largely overlooked. The first concern is accessibility at the XAI interface itself. While XAI techniques like visual explanations have made…

  explainable AI · accessibility · aging in place · mental health · digital mental health

• Accessible conversational user interfaces: considerations for design

  Kate Lister, Tim Coughlan, Francisco Iniesto, Nick Freear, Peter Devine · 2020 · Proceedings of the 17th International Web for All Conference (W4A)

  This paper presents the first comprehensive review of accessibility considerations for conversational user interfaces (CUIs) — a category that includes chatbots, voice-activated personal assistants (like Amazon Alexa and Apple Siri), interactive voice response (IVR) systems, and…

  conversational user interfaces · chatbots · voice assistants · cognitive accessibility · mental health

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