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• Accessibility Information Needs in the Enterprise

  Sharon Snider, Willie L. Scott II, Shari Trewin · 2020 · ACM Transactions on Accessible Computing (TACCESS)

  This paper from IBM presents the first empirical analysis of accessibility information needs within a large multinational enterprise, analyzing 439 unique accessibility questions and 362 unique keywords gathered over two years from FAQs, support channels, a chatbot, a glossary,…

  enterprise accessibility · ontology · knowledge management · accessibility conformance · chatbot

• Access Differential and Inequitable Access: Inaccessibility for Doctoral Students in Computing

  Kristen Shinohara, Michael McQuaid, Nayeri Jacobo · 2020 · Proceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2020)

  This paper investigates why the pipeline of students with disabilities pursuing doctoral degrees in computing remains so thin, despite increased support at the undergraduate level. In 2018, the NSF reported that only about 3% of math and computer science PhD recipients…

  education accessibility · disability rights · deaf and hard of hearing · blindness and low vision · digital accessibility

• The Compliance Mindset: Exploring Accessibility Adoption in Client-Based Settings

  Emma L. Holliday · 2020 · Proceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2020)

  This short paper investigates how web accessibility is adopted in client-based settings such as consultancies and freelance work, where practitioners must navigate the tension between their own accessibility knowledge and client priorities. The study was motivated by the…

  web accessibility · organizational accessibility · compliance · WCAG · automated testing

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