Accuracy as Autonomy: How Reliable Information Enables Choice in Wheelchair-Accessible Taxi Services
Hyunseon Won, Seoyoung Park, Sejung Son, Taenyun Kim, Jinyoung Han · 2026 · Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems (CHI EA '26)
Won and colleagues (Sungkyunkwan University and Michigan State) investigate how the accuracy of AI-predicted information in accessibility-oriented services affects users' psychological needs and technology acceptance, using Seoul's Wheelchair-Accessible Taxi (WAT) service as a…
transportation accessibility · wheelchair users · paratransit · self-determination · autonomy