Exploring Traditional Phones as an E-Mail Interface for Older Adults
Robin N. Brewer, Raymundo Cornejo Garcia, Tedra Schwaba, Darren Gergle, Anne Marie Piper · 2016 · ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)
This paper presents V-Mail, a voice-based email system that enables older adults to send and receive email using traditional landline telephones. The research addresses a critical digital divide: 41% of adults over 65 do not use the internet, and many acquire late-life…
older adults · voice interfaces · digital divide · email accessibility · IVR