User requirement analysis for a railway ticketing portal with emphasis on semantic accessibility for older users
Michael Leitner, Özge Subasi, Norman Höller, Arjan Geven, Manfred Tscheligi · 2009 · Proceedings of the 2009 International Cross-Disciplinary Conference on Web Accessibility (W4A)
This paper investigates the user requirements of older adults using an online railway ticketing portal operated by a nationwide Austrian railway company. The researchers employed a mixed-methods approach combining a large-scale online questionnaire (1,200 valid responses),…
older adults · semantic accessibility · user requirements · universal accessibility · e-commerce accessibility