Being Old Doesn't Mean Acting Old: How Older Users Interact with Spoken Dialog Systems
Maria Wolters, Kallirroi Georgila, Johanna D. Moore, Sarah E. MacPherson · 2009 · ACM Transactions on Accessible Computing
This study challenges the common practice of designing voice interfaces based on assumed age-related characteristics. Using a bottom-up approach rather than top-down age comparisons, the researchers analyzed 447 appointment scheduling dialogs between 50 users (26 older, aged…
aging · voice interface · spoken dialog systems · cognitive aging · user diversity