Exploring Accessibility of Mobile Applications Through User Feedback: Insights from App Reviews in a Systematic Literature Review
Alberto Dumont Alves Oliveira, Marcelo Medeiros Eler · 2024 · Proceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems (IHC 2024)
This systematic literature review examines how user reviews from app stores have been used to study the accessibility of mobile applications. The authors searched five major academic databases (ACM, IEEE, ScienceDirect, Scopus, and Web of Science) and identified 638 papers,…
mobile accessibility · app reviews · user feedback · systematic literature review · user reviews