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• Investigating Day-to-day Experiences with Conversational Agents by Users with Traumatic Brain Injury

  Hu, Yaxin, Lim, Hajin, Johnson, Hailey L., O'Shaughnessy, Josephine M., Kakonge, Lisa, Turkstra, Lyn, Duff, Melissa, Toma, Catalina, Mutlu, Bilge · 2023 · Proceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This paper presents a four-week in-the-wild field study investigating how nine adults with moderate-to-severe traumatic brain injury (TBI) in the chronic stage (1-19 years post-injury) used Amazon Alexa on Echo Dot devices in their homes. TBI can cause a constellation of…

  traumatic brain injury · conversational agents · voice assistants · cognitive accessibility · assistive technology

• Screen or No Screen? Lessons Learnt from a Real-World Deployment Study of Using Voice Assistants With and Without Touchscreen for Older Adults

  Zhenyu Chen, Yijun Lin, Jiaxin Li, Qiuchen Qian, Mingzhe Li, Jikun Peng, Yuhang Zhao · 2023 · ASSETS 2023: The 25th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper presents a 40-day within-subjects deployment study examining how older adults interact with voice assistants (VAs) with and without touchscreen capability. Sixteen participants (mean age 82.5 years), all living independently, used an Amazon Echo Dot (voice-only) and…

  voice assistants · older adults · smart speakers · smart displays · touchscreen

• Designing Voice-Assisted Technology (VAT) Training for Activities of Daily Living (ADLs) for Adults with Cognitive-Communication Needs (CCNs) at Home

  Claire O'Connor, Lauren H Kim, Ginna Byun, Priyal Vora, Yao Du · 2023 · ASSETS 2023: The 25th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper describes the design, implementation, and preliminary evaluation of a 6-week virtual training program that teaches adults with cognitive-communication needs (CCNs) resulting from traumatic brain injury (TBI) to use Amazon Alexa voice commands for activities of daily…

  voice assistants · cognitive-communication needs · traumatic brain injury · activities of daily living · telehealth

• Speaking with My Screen Reader: Using Audio Fictions to Explore Conversational Access to Interfaces

  Mahika Phutane, Crescentia Jung, Niu Chen, Shiri Azenkot · 2023 · ASSETS 2023: The 25th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper explores whether and how human-like conversational assistants could extend the screen reader experience for blind and low vision (BLV) users. Current screen readers provide linear, impersonal access to interfaces through keyboard-driven cursor navigation and…

  screen readers · conversational agents · blind and low vision · design fiction · voice assistants

• From User Perceptions to Technical Improvement: Enabling People Who Stutter to Better Use Speech Recognition

  Colin Lea, Zifang Huang, Jaya Narain, Lauren Tooley, Dianna Yee, Dung Tien Tran, Panayiotis Georgiou, Jeffrey P. Bigham, Leah Findlater · 2023 · Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems (CHI '23)

  This paper investigates how people who stutter (PWS) experience consumer speech recognition systems and demonstrates technical improvements that can significantly reduce errors. The work combines user research with engineering interventions across the speech recognition…

  stuttering · speech recognition · voice assistants · dictation · speech accessibility

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