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• Accessibility Information Needs in the Enterprise

  Sharon Snider, Willie L. Scott II, Shari Trewin · 2020 · ACM Transactions on Accessible Computing (TACCESS)

  This paper from IBM presents the first empirical analysis of accessibility information needs within a large multinational enterprise, analyzing 439 unique accessibility questions and 362 unique keywords gathered over two years from FAQs, support channels, a chatbot, a glossary,…

  enterprise accessibility · ontology · knowledge management · accessibility conformance · chatbot

• The Compliance Mindset: Exploring Accessibility Adoption in Client-Based Settings

  Emma L. Holliday · 2020 · Proceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2020)

  This short paper investigates how web accessibility is adopted in client-based settings such as consultancies and freelance work, where practitioners must navigate the tension between their own accessibility knowledge and client priorities. The study was motivated by the…

  web accessibility · organizational accessibility · compliance · WCAG · automated testing

• Comparing Accessibility Evaluation Plug-ins

  Tânia Frazão, Carlos Duarte · 2020 · Proceedings of the 17th International Web for All Conference (W4A)

  This paper from the University of Lisbon systematically compares eight free Chrome browser extensions for automated accessibility evaluation: Microsoft Accessibility Insights, ACCESS Assistant Community, ARC Toolkit, aXe Chrome Plugin, Lighthouse, Tenon Check, TotalValidator,…

  automated testing · accessibility testing · WCAG · web accessibility · evaluation tools

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