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• Disability and the COVID-19 Pandemic: Using Twitter to Understand Accessibility during Rapid Societal Transition

  Cole Gleason, Stephanie Valencia, Lynn Kirabo, Jason Wu, Anhong Guo, Elizabeth Jeanne Carter, Jeffrey P. Bigham, Cynthia Bennett, Amy Pavel · 2020 · Proceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2020)

  This Carnegie Mellon University study uses Twitter data to examine how the COVID-19 pandemic disproportionately affected people with disabilities (PWD) across three critical domains where technology and accessibility intersect: grocery delivery services, remote education, and…

  COVID-19 · disability · social media · Twitter · emergency preparedness

• Making GIFs Accessible

  Cole Gleason, Amy Pavel, Himalini Gururaj, Kris Kitani, Jeffrey Bigham · 2020 · Proceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2020)

  This Carnegie Mellon University study examines the accessibility of GIFs on social media, a visual medium that has become central to online conversation but remains largely inaccessible to people with vision impairments. The researchers conducted a multi-part investigation:…

  GIF accessibility · alternative text · audio description · blind · low vision

• "It's almost like they're trying to hide it": How User-Provided Image Descriptions Have Failed to Make Twitter Accessible

  Cole Gleason, Patrick Carrington, Cameron Cassidy, Meredith Ringel Morris, Kris M. Kitani, Jeffrey P. Bigham · 2019 · The World Wide Web Conference

  This paper presents the first large-scale empirical study of how Twitter's opt-in image description feature (launched in 2016) has affected the accessibility of images on the platform. The researchers analyzed 1.09 million tweets with images collected over five days in June…

  alternative text · social media accessibility · image accessibility · blindness · screen readers

• "With most of it being pictures now, I rarely use it": Understanding Twitter's Evolving Accessibility to Blind Users

  Meredith Ringel Morris, Annuska Zolyomi, Catherine Yao, Sina Bahram, Jeffrey P. Bigham, Shaun K. Kane · 2016 · Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI 2016)

  This multi-method study examines how blind people use Twitter and the accessibility barriers they face as the platform shifts from text-based to increasingly image-heavy content. The researchers combined an online survey of 132 blind Twitter users, large-scale analysis of six…

  social media accessibility · blind users · alternative text · image description · Twitter

• How Companies Engage Customers around Accessibility on Social Media

  Erin Brady, Jeffrey P. Bigham · 2014 · Proceedings of the 16th International ACM SIGACCESS Conference on Computers & Accessibility (ASSETS)

  This paper examines how major technology companies use Twitter to communicate with people with disabilities about accessibility, and how users attempt to engage with these companies in return. The researchers studied six corporate accessibility Twitter accounts — Google…

  social media · corporate accessibility · disability advocacy · organizational accessibility · user engagement

5 results.