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The literature-review database. Every paper Bob has reviewed (he has read many more), with a short summary, key findings, and tags. Browse, filter, search.

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  • Creating 'a Simple Conversation': Designing a Conversational User Interface to Improve the Experience of Accessing Support for Study

    Francisco Iniesto, Tim Coughlan, Kate Lister, Peter Devine, Nick Freear, Richard Greenwood, Wayne Holmes, Ian Kenny, Kevin McLeod, Ruth Tudor · 2023 · ACM Transactions on Accessible Computing

    This paper presents the ADMINS (Assistants for the Disclosure and Management of Information about Needs and Support) project, which developed a virtual assistant named "Taylor" to help students disclose disabilities and arrange support at The Open University (UK). The OU…

    conversational user interface · chatbot · virtual assistant · disability disclosure · higher education

  • The accessibility of administrative processes: Assessing the impacts on students in higher education

    Tim Coughlan, Kate Lister · 2018 · Proceedings of the 15th International Web for All Conference (W4A 2018)

    This paper investigates the impacts that administrative processes — such as applying for disability support, gaining medical evidence, registering for courses, and applying for government benefits — have on disabled university students. The research was conducted at The Open…

    administrative burden · higher education · disability · mental health · forms accessibility

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