Health Problem Solving by Older Persons Using a Complex Government Web Site: Analysis and Implications for Web Design
Sara J. Czaja, Joseph Sharit, Chin Chin Lee, Sankaran N. Nair, Mark S. Hernández, Nelida Arana, Shih-Han Fu · 2011 · ACM Transactions on Computer-Human Interaction
This study examined how older adults (ages 50-85) navigate Medicare.gov to complete a realistic health-related task: finding quality ratings for home health care agencies. The researchers recruited 112 participants stratified by age decade (50s, 60s, 70s, 80s) and conducted…
older adults · cognitive accessibility · health information seeking · web usability · government websites