Lost in Instructions: Study of Blind Users' Experiences with DIY Manuals and AI-Rewritten Instructions for Assembly, Operation, and Troubleshooting of Tangible Products
Monalika Padma Reddy, Aruna Balasubramanian, Jiawei Zhou, Xiaojun Bi, IV Ramakrishnan, Vikas Ashok · 2026 · Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)
Blind users increasingly reach for AI tools like Be My AI (Be My Eyes' GPT-4-powered assistant) and ChatGPT to interpret the printed and PDF product manuals that accompany consumer goods - flat-pack furniture, alarm clocks, timers, ring lights, smart thermostats. Prior…
blind and low vision · generative AI · large language model · assistive technology · document accessibility