"I Used To Carry A Wallet, Now I Just Need To Carry My Phone": Understanding Current Banking Practices and Challenges Among Older Adults in China
Xiaofu Jin, Mingming Fan · 2022 · Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '22)
This paper investigates how older adults in China navigate the rapidly shifting landscape from physical to digital banking, examining their practices, motivations for learning, and the challenges they encounter. China provides a particularly compelling context: it has the…
older adults · digital banking · mobile accessibility · digital equity · financial accessibility