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• The Intersecting Liminality of Technology Adoption and Disability during Life Transitions

  Eliane Figueira, Chaima Jemmali, Kristen Shinohara · 2026 · ACM Transactions on Accessible Computing

  This paper introduces the concept of "intersecting liminality" to explain how people with disabilities navigate technology adoption during major life transitions. The research combines two complementary studies: semi-structured interviews with 22 blind and low vision (BLV) older…

  life transitions · liminality · technology adoption · blind and low vision · older adults

• Temp access: Reflecting on multimodal GAI as an accessibility technology for temporary disability

  Kate S. Glazko · 2025 · ASSETS 2025: 27th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper presents an autoethnographic account of using multimodal generative AI (GAI) tools as accessibility technology during a period of temporary disability. The author, an accessibility researcher, experienced an illness that simultaneously impacted verbal communication,…

  generative AI · temporary disability · assistive technology · autoethnography · multimodal AI

• Minor Resistance: The Everyday Politics and Power Dynamics of Assistive Technology Adoption

  Stacy Hsueh, Danielle Van Dusen, Anat Caspi, Jennifer Mankoff · 2025 · ASSETS 2025: 27th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper proposes a power-aware framework for understanding assistive technology adoption that moves beyond the traditional "fit" model, where adoption signals good fit between device and user while abandonment signals poor fit. Drawing from an eight-month ethnographic study…

  assistive technology · power dynamics · social inequity · intersectionality · ethnography

• Exploring the Role of Social Support When Integrating Generative AI in Small Business Workflows

  Quentin Romero Lauro, Jeffrey P. Bigham, Yasmine Kotturi · 2024 · Companion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing (CSCW Companion '24)

  This paper investigates how small business owners from resource-constrained communities leverage their offline social networks to integrate generative AI technologies into their business workflows. The researchers interviewed 11 participants — seven entrepreneurs and four…

  generative AI · entrepreneurship · social support · technology adoption · digital divide

• Investigating Older Adults' Adoption and Usage of Online Conferencing Tools During COVID-19

  Hirak Ray, Ravi Kuber, Adam J. Aviv · 2022 · Proceedings of the 19th International Web for All Conference (W4A)

  This qualitative study examines how 25 older adults (aged 60-89) in the United States adapted to online conferencing tools during the COVID-19 pandemic, with a particular focus on usability challenges, privacy and security concerns, and the trade-offs made between the two. The…

  older adults · aging · technology adoption · privacy · usability

• "I Used To Carry A Wallet, Now I Just Need To Carry My Phone": Understanding Current Banking Practices and Challenges Among Older Adults in China

  Xiaofu Jin, Mingming Fan · 2022 · Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '22)

  This paper investigates how older adults in China navigate the rapidly shifting landscape from physical to digital banking, examining their practices, motivations for learning, and the challenges they encounter. China provides a particularly compelling context: it has the…

  older adults · digital banking · mobile accessibility · digital equity · financial accessibility

• A Support Worker Perspective on Use of New Technologies by People with Intellectual Disabilities

  Saminda Sundeepa Balasuriya, Laurianne Sitbon, Margot Brereton · 2022 · ACM Transactions on Accessible Computing

  This qualitative study examines how support workers and managers at Australian disability community day centres perceive and facilitate technology use by people with intellectual disabilities. The researchers interviewed 15 support workers and 5 managers across four centres that…

  intellectual disability · support workers · technology adoption · disability services · co-design

• Socio-Technical Aspirations for Children with Special Needs: A Study in Two Locations – India and Finland

  Sumita Sharma, Krishnaveni Achary, Saurabh Srivastava, Blessin Varkey, Jaakko Hakulinen, Markku Turunen · 2020 · ACM Transactions on Accessible Computing

  This cross-cultural qualitative study proposes extending Boujarwah et al.'s three-part framework for assistive technology design by adding a fourth dimension: socio-technical aspirations. The authors define this as "individual- or community-driven ambition and desire to own or…

  assistive technology design · cross-cultural research · special education · autism · ADHD

• Effects of Extended Use of an Age-friendly Computer System on Assessments of Computer Proficiency, Attitudes, and Usability by Older Non-Computer Users

  Joseph Sharit, Jerad H. Moxley, Walter R. Boot, Neil Charness, Wendy A. Rogers, Sara J. Czaja · 2019 · ACM Transactions on Accessible Computing (TACCESS)

  This paper examines the impact of 12 months of extended use of PRISM (Personal Reminder Information and Social Management), a computer system specifically designed for older adults at risk of social isolation, on computer proficiency, attitudes toward computers, and perceived…

  older adults · computer proficiency · social isolation · usability · age-friendly design

• Gender and Help Seeking by Older Adults When Learning New Technologies

  Rachel L. Franz, Leah Findlater, Barbara Barbosa Neves, Jacob O. Wobbrock · 2019 · Proceedings of the 21st International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This paper investigates whether the gender stereotype that men are more reluctant to ask for help applies in the context of older adults learning new technologies. The study was motivated by the observation that if older men avoid asking for help with technology, this could…

  older adults · aging · gender · help seeking · technology self-efficacy

• Perception and Adoption of Mobile Accessibility Features by Older Adults Experiencing Ability Changes

  Rachel L. Franz, Jacob O. Wobbrock, Yi Cheng, Leah Findlater · 2019 · Proceedings of the 21st International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2019)

  This paper presents the first empirical study exploring how older adults experiencing progressive ability changes perceive and adopt built-in mobile accessibility features on smartphones and tablets. The researchers conducted interviews with 14 older adults (aged 65-93, mean 77)…

  aging · older adults · mobile accessibility · ability-based design · accessibility features

• Computer Anxiety and Interaction: A Systematic Review

  Thiago Donizetti dos Santos, Vagner Figueredo de Santana · 2018 · Proceedings of the 15th International Web for All Conference (W4A 2018)

  This paper presents a systematic review of 111 papers on Computer Anxiety (CA) in the context of Human-Computer Interaction, synthesising research spanning 1986-2017 across four databases (Springer, ACM, IEEExplore, PubMed). Computer Anxiety is defined as negative emotions and…

  computer anxiety · older adults · aging · digital inclusion · self-efficacy

• "Wow! You're Wearing a Fitbit, You're a Young Boy Now!": Socio-Technical Aspirations for Children with Autism in India

  Sumita Sharma, Krishnaveni Achary, Harmeet Kaur, Juhani Linna, Markku Turunen, Blessin Varkey, Jaakko Hakulinen, Sanidhya Daeeyya · 2018 · Proceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '18)

  This paper explores how socio-technical aspirations — the ambitions and desires of stakeholders to own or use technology for personal benefit or societal acceptance — influence technology adoption for children with autism in India. The research is based on two studies at a…

  autism · Global South accessibility · technology adoption · wearable technology · physical activity

• How Older Adults Learn to Use Mobile Devices: Survey and Field Investigations

  Rock Leung, Charlotte Tang, Shathel Haddad, Joanna McGrenere, Peter Graf, Vilia Ingriany · 2012 · ACM Transactions on Accessible Computing

  This research investigates how older adults (65+) learn to use mobile devices, combining a survey study of 131 respondents across three age groups (20-49, 50-64, 65+) with an in-depth field study of six older adults learning to use an Android smartphone. The survey examined 11…

  older adults · aging · mobile devices · learning · technology adoption

• Software and Technologies Designed for People with Autism: What Do Users Want?

  Cynthia Putnam, Lorna Chong · 2008 · Proceedings of the 10th International ACM SIGACCESS Conference on Computers and Accessibility (Assets '08)

  This paper reports on an online survey of 114 respondents (12 adults with ASD completing it themselves, 102 submissions about children with ASD from parents, teachers, and professionals) investigating what users actually want from software and technology designed for people with…

  autism · user-centered design · cognitive accessibility · assistive technology · educational technology

• Older Women and Digital TV: A Case Study

  Sri Kurniawan · 2007 · Proceedings of the 9th International ACM SIGACCESS Conference on Computers and Accessibility (Assets '07)

  This paper from the University of Manchester investigates why digital television (DTV) services are unappealing to older women in the UK, using a Delphi interview technique with a panel of three expert DTV older women users (aged 69, 70, and 75) who were students at the College…

  aging · digital television · technology adoption · digital divide · older adults

• Adoption and Configuration of Assistive Technologies: A Semiotic Engineering Perspective

  Katherine Deibel · 2007 · Proceedings of the 9th International ACM SIGACCESS Conference on Computers and Accessibility (Assets '07)

  This paper from the University of Washington proposes applying semiotic engineering — an HCI design methodology rooted in semiotics (the study of signs, symbols, and their meanings) — to address the high abandonment rate of assistive technologies. Studies show that approximately…

  assistive technology · technology adoption · semiotic engineering · technology discontinuance · reading disabilities

17 results.