Development and Evaluation of the Mobile Tech Support Questionnaire for Older Adults
Hasti Sharifi, Joseph E Michaelis, Debaleena Chattopadhyay · 2024 · ASSETS '24: Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility
This paper develops and validates the Mobile Tech Support Questionnaire (MTSQ), a standardised instrument for measuring older adults' preferences for and perceived quality of technology support during ongoing mobile device use. While mobile device ownership among older adults…
older adults · mobile technology · tech support · questionnaire development · digital literacy