Glossary
Terms used in accessibility research and practice. Each entry has a definition, common aliases, and category tags.
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- Digital by Default(also: Digital-first, Digital-only)
- A public-sector service design strategy, formalised in the UK from 2012, that treats online channels as the primary (and often sole) means of accessing government services, with phone and in-person support positioned as exceptional fallbacks. While framed as delivering…
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