Glossary

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Persona(also: User Persona, Design Persona)

A fictional but research-based representation of a user group that captures key characteristics, goals, motivations, and needs. In accessibility work, personas are used to represent the diverse experiences and requirements of disabled users, helping design teams maintain empathy…

Persona(also: User Persona, Design Persona)

A fictional character created to represent a type of user who might interact with a product, service, or website. Personas are grounded in research data and typically include details such as name, age, occupation, abilities, goals, frustrations, and technology usage patterns. In…

Playtesting(also: Play testing)

A user-research method in game and interactive-system design in which representative users play an in-development game while researchers observe, collect think-aloud commentary, and conduct follow-up interviews to probe mechanics, engagement, difficulty, and fit with intended…

Probing(also: Link Probing, Exploratory Browsing)

Probing is a browsing behavior where a user follows a link to see where it leads and then immediately returns to the previous page. It is commonly observed among blind and screen reader users as a coping strategy when the link text or surrounding context does not provide enough…

Problem-Solving Style(also: Problem-Solving Facets, GenderMag Facets)

Problem-solving style refers to the characteristic ways individuals approach technology-mediated problem-solving tasks. In inclusive design, particularly in the GenderMag method, problem-solving style is captured across five facets: Motivations (why someone uses technology),…

Proxy Feedback(also: Proxy User Testing, Surrogate Feedback)

A user research method in which feedback on designs or prototypes is gathered from people who are close to the target users — such as carers, therapists, family members, or support workers — rather than from the users themselves. This approach is used when direct communication…

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