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• How to design cognitively accessible digital design patterns for booking tickets: A participative study with Easy-to-Read users.

  Sabina Sieghart, Björn Rohles, Kim Corti, Trang Nguyen, Ann Bessemans · 2026 · Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)

  Sieghart and colleagues tackle a persistent gap in cognitive accessibility research: digital design patterns are almost never validated with Easy-to-Read (ETR) users — adults with intellectual disabilities who can read at a basic level. The paper reports a participatory design…

  cognitive accessibility · Easy-to-Read · intellectual disability · participatory design · digital design patterns

• Toward Independent Online Shopping of the Visually Impaired Through Voice-based Computer-Using Agent

  Subin Shin, Jeesun Oh, Suhyun Kim, Seoyeon Eom, Sangwon Lee · 2026 · Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)

  This CHI 2026 paper investigates how visually impaired users might shop online independently by interacting with a voice-based Computer-Using Agent (CUA) — an AI agent built on a Large Multimodal Model (LMM) that can perceive a screen, reason about its contents, and manipulate a…

  visual impairment · blindness · low vision · voice interface · conversational user interfaces

• From Compliance to Decision Confidence: A Scoping Review of Accessible E-Commerce for Blind and Low-Vision People

  Bektur Ryskeldiev, Matthew Gillingham, Norimasa Kobori · 2026 · Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems (CHI EA '26)

  Ryskeldiev, Gillingham, and Kobori (Mercari R4D and University of Tsukuba) present a scoping review of 21 papers (14 directly about e-commerce accessibility for blind and low-vision (BLV) users, 7 adjacent) published 2010-2025, drawn from ACM DL, Google Scholar, and…

  e-commerce accessibility · blind and low vision · scoping review · online shopping · C2C marketplaces

• AR Haptic-Audio Conversion for Non-Visual Product Understanding in Smartphone AR

  Satomi Tokida, Ayaka Tsutsui, Norimasa Kobori, Matthew Gillingham, Bektur Ryskeldiev · 2026 · Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems (CHI EA '26)

  Tokida and colleagues (Mercari R4D, University of Tokyo, University of Tsukuba) tackle a specific gap in e-commerce accessibility: the AR 'view-in-room' features now common in online marketplaces (IKEA Place, Amazon AR View) assume sighted interaction and leave blind and…

  blind and low vision · augmented reality · mobile AR · haptics · vibrotactile

• AIDE: Automatic and Accessible Image Descriptions for Review Imagery in Online Retail

  Rachana Sreedhar, Nicole Tan, Jingyue Zhang, Kim Jin, Spencer Gregson, Eli Moreta-Feliz, Niveditha Samudrala, Shrenik Sadalgi · 2022 · Proceedings of the 19th International Web for All Conference (W4A)

  This paper from the Wayfair Next team presents AIDE (Automatic Image Description Engine), a multi-modal system that automatically generates alt-text for user-submitted review photos on e-commerce sites. While product images on retail sites sometimes have alt-text, customer…

  alternative text · image description · online shopping · blindness and low vision · computer vision

• From Screen Reading to Aural Glancing: Towards Instant Access to Key Page Sections

  Prathik Gadde, Davide Bolchini · 2014 · Proceedings of the 16th International ACM SIGACCESS Conference on Computers & Accessibility (ASSETS 2014)

  This paper addresses a fundamental problem in screen reader navigation: while sighted users can glance at a web page to instantly understand its structure and locate relevant sections, screen reader users are forced to listen to content serially, making navigation of complex…

  screen readers · web navigation · blindness · visual impairment · e-commerce accessibility

• User requirement analysis for a railway ticketing portal with emphasis on semantic accessibility for older users

  Michael Leitner, Özge Subasi, Norman Höller, Arjan Geven, Manfred Tscheligi · 2009 · Proceedings of the 2009 International Cross-Disciplinary Conference on Web Accessibility (W4A)

  This paper investigates the user requirements of older adults using an online railway ticketing portal operated by a nationwide Austrian railway company. The researchers employed a mixed-methods approach combining a large-scale online questionnaire (1,200 valid responses),…

  older adults · semantic accessibility · user requirements · universal accessibility · e-commerce accessibility

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