User Experience of Autonomous Ferries: What Passengers Need and How to Design for It
Felix-Marcel Petermann, Ole Andreas Alsos, Mina Saghafian, Erik Veitch, Grace Winifred Turner, Maria Letizia Potenza · 2026 · Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)
Petermann and colleagues report one of the first in-depth qualitative studies of passenger experience on an autonomous urban ferry, drawing on 164 post-ride semi-structured interviews conducted during a three-week public trial of milliAmpere 2 in Trondheim, Norway, in autumn…
autonomous vehicles · autonomous ferry · public transport accessibility · human-machine interface · automation transparency