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• Disqualified by Disability: The Exclusion of Disabled Workers by Digitized Hiring Assessments

  Michal Luria, Matthew U. Scherer, Ariana Aboulafia, Dhanaraj Thakur · 2026 · Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)

  Luria, Scherer, Aboulafia, and Thakur — researchers at the Center for Democracy and Technology — conduct a qualitative, human-centered study of how "digitized assessments" (personality tests, gamified cognitive tests, situational judgement tests, emotional intelligence tests,…

  AI hiring · algorithmic hiring · digitized assessments · automated employment decision systems · AEDT

• "I Want to Connect, But...": Exploring Socially Isolated Older Adults' Views on Social Engagement and Technology for Connecting

  Chia Hsin (Josette) Lee, Rachana Nataraj, Aqueasha Martin-Hammond · 2025 · ASSETS 2025: 27th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper presents a qualitative study examining how socially isolated older adults perceive social engagement and the role technology might play in supporting their connections. The researchers conducted semi-structured interviews with 14 adults aged 60 to 84 recruited from…

  social isolation · older adults · aging · qualitative research · social technology

• Exploring Accessibility of Mobile Applications Through User Feedback: Insights from App Reviews in a Systematic Literature Review

  Alberto Dumont Alves Oliveira, Marcelo Medeiros Eler · 2024 · Proceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems (IHC 2024)

  This systematic literature review examines how user reviews from app stores have been used to study the accessibility of mobile applications. The authors searched five major academic databases (ACM, IEEE, ScienceDirect, Scopus, and Web of Science) and identified 638 papers,…

  mobile accessibility · app reviews · user feedback · systematic literature review · user reviews

• Maintaining the Accessibility Ecosystem: a Multi-Stakeholder Analysis of Accessibility in Higher Education

  Kelly Avery Mack, Natasha A. Sidik, Aashaka Desai, Emma J. McDonnell, Kunal Mehta, Christina Zhang, Jennifer Mankoff · 2023 · Proceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '23)

  This short paper examines how accessibility is created and maintained in higher education through the interactions of three key stakeholder groups: disabled students, professors, and disability service (DS) offices. The author team—comprising disabled students and faculty…

  higher education · accommodations · disability services · accessibility barriers · organizational accessibility

• Barriers and Benefits: The Path to Accessible Makerspaces

  Katherine H. Allen, Audrey K. Balaska, Reuben M. Aronson, Chris Rogers, Elaine Schaertl Short · 2023 · Proceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2023)

  This paper investigates the intersection of makerspace culture and the disability community, exploring how makerspaces can better support the development of assistive technologies by and for disabled makers. The researchers conducted eleven semi-structured interviews with two…

  makerspaces · DIY assistive technology · co-design · inclusion · accessibility barriers

• Sense and Accessibility: Understanding People with Physical Disabilities' Experiences with Sensing Systems

  Shaun K. Kane, Anhong Guo, Meredith Ringel Morris · 2020 · Proceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2020)

  This paper examines how sensing systems — the increasingly pervasive technologies that mediate our interactions with the digital and physical world — create accessibility barriers for people with physical disabilities. Through an online survey of 40 adults with physical…

  physical disability · AI bias · AI fairness · sensors · ubiquitous computing

• Access Differential and Inequitable Access: Inaccessibility for Doctoral Students in Computing

  Kristen Shinohara, Michael McQuaid, Nayeri Jacobo · 2020 · Proceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2020)

  This paper investigates why the pipeline of students with disabilities pursuing doctoral degrees in computing remains so thin, despite increased support at the undergraduate level. In 2018, the NSF reported that only about 3% of math and computer science PhD recipients…

  education accessibility · disability rights · deaf and hard of hearing · blindness and low vision · digital accessibility

• An Epidemiology-inspired Large-scale Analysis of Android App Accessibility

  Anne Spencer Ross, Xiaoyi Zhang, James Fogarty, Jacob O. Wobbrock · 2020 · ACM Transactions on Accessible Computing

  This paper presents the largest analysis of Android app accessibility to date, testing 9,999 free apps from the Rico repository for seven distinct accessibility barriers. Drawing on epidemiological methods, the authors frame accessibility barriers as "diseases" affecting the app…

  mobile accessibility · Android · TalkBack · screen readers · automated testing

• Reading Between the Guidelines: How Commercial Voice Assistant Guidelines Hinder Accessibility for Blind Users

  Stacy M. Branham, Antony Rishin Mukkath Roy · 2019 · Proceedings of the 21st International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2019)

  This paper presents a qualitative document review of public-facing voice assistant design guidelines published by five leading commercial vendors — Amazon (Alexa), Google (Google Assistant), Microsoft (Cortana), Apple (Siri), and Alibaba (Xiao AI) — to examine how these…

  voice assistant · blind · visual impairment · conversational user interfaces · design guidelines

• Computer Anxiety and Interaction: A Systematic Review

  Thiago Donizetti dos Santos, Vagner Figueredo de Santana · 2018 · Proceedings of the 15th International Web for All Conference (W4A 2018)

  This paper presents a systematic review of 111 papers on Computer Anxiety (CA) in the context of Human-Computer Interaction, synthesising research spanning 1986-2017 across four databases (Springer, ACM, IEEExplore, PubMed). Computer Anxiety is defined as negative emotions and…

  computer anxiety · older adults · aging · digital inclusion · self-efficacy

• Epidemiology as a Framework for Large-Scale Mobile Application Accessibility Assessment

  Anne Spencer Ross, Xiaoyi Zhang, James Fogarty, Jacob O. Wobbrock · 2017 · Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This paper introduces a novel conceptual framework for understanding mobile app accessibility by drawing an extended metaphor from epidemiology — the study of disease patterns, causes, and effects in populations. The core insight is that app accessibility is typically considered…

  mobile accessibility · accessibility testing · automated testing · Android · accessibility frameworks

• Social Media Platforms for Low-Income Blind People in India

  Aditya Vashistha, Edward Cutrell, Nicola Dell, Richard Anderson · 2015 · ASSETS '15: Proceedings of the 17th International ACM SIGACCESS Conference on Computers & Accessibility

  This groundbreaking study provides the first analysis of social media use and non-use by low-income blind people in rural and peri-urban India—a population largely absent from accessibility research despite India having the world's largest blind population (63+ million). The…

  blindness · social media · low-income · India · Global South

• Accessible Crowdwork? Understanding the Value in and Challenge of Microtask Employment for People with Disabilities

  Kathryn Zyskowski, Meredith Ringel Morris, Jeffrey P. Bigham, Mary L. Gray, Shaun K. Kane · 2015 · Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW 2015)

  This paper presents the first formal study of crowdworkers who have disabilities, using a mixed-methods approach combining in-depth interviews with 17 people (8 disabled crowdworkers and 9 job coaches for people with disabilities) and a survey of 631 adults with disabilities.…

  crowdsourcing · disability employment · workplace accessibility · digital inclusion · assistive technology

• An Integrative Accessibility Engineering Approach Using Multidimensional Classifications of Barriers in the Web

  Diana Ruth-Janneck · 2011 · Proceedings of the International Cross-Disciplinary Conference on Web Accessibility (W4A)

  This paper presents multidimensional classifications of web accessibility barriers derived from the large-scale German study "Web2.0/Accessible," commissioned by Aktion Mensch, which surveyed 671 disabled internet users via an accessible online questionnaire (with audio files…

  accessibility barriers · accessibility evaluation · user research · web accessibility · software engineering

• A Survey of Technology Accessibility Problems Faced by Older Users in China

  Dengfeng Yao, Yunfeng Qiu, Zaixin Du, Jianqing Ma, Harry Huang · 2009 · Proceedings of the 2009 International Cross-Disciplinary Conference on Web Accessibility (W4A)

  This paper presents the broadest survey of web accessibility for older users conducted in China at the time, with 180 valid responses from participants across all 25 Chinese provinces. The web-based questionnaire was supplemented with in-person discussions at meetings with older…

  aging · older adults · digital divide · global accessibility · survey research

• Evaluating Existing Audio CAPTCHAs and an Interface Optimized for Non-Visual Use

  Jeffrey P. Bigham, Anna C. Cavender · 2009 · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI 2009)

  This paper presents the first large-scale evaluation of audio CAPTCHAs — the purportedly accessible alternative to visual CAPTCHAs — revealing that they are dramatically more difficult for both blind and sighted users. The study gathered 10 types of audio CAPTCHAs from major…

  blind and low vision · web accessibility · screen readers · CAPTCHA · authentication

• Emerging Issues, Solutions & Challenges from the Top 20 Issues Affecting Web Application Accessibility

  David Hoffman, Lisa Battle · 2005 · Proceedings of the 7th International ACM SIGACCESS Conference on Computers and Accessibility (Assets '05)

  This poster paper presents the results of a second in-depth analysis of hundreds of accessibility issues documented across real web application projects at the U.S. Social Security Administration (SSA), compared with findings from a prior study of over 1,000 accessibility issues…

  web accessibility · accessibility evaluation · accessibility barriers · design patterns · web applications

17 results.