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Glossary

Terms used in accessibility research and practice. Each entry has a definition, common aliases, and category tags.

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Empathy Tools(also: Empathy Aids, Empathy-building Tools, Age Suits)
Empathy tools are physical or digital artefacts designed to give non-disabled designers a limited first-hand experience of specific impairments or ageing effects — cataract-simulating goggles, blurring film overlays, age suits that add weight and restrict joint movement,…
Empathy in Design(also: Design Empathy, Empathic Design)
Empathy in design refers to the ability and practice of understanding and sharing the feelings, perspectives, and experiences of the people who will use a product or service. In accessibility contexts, empathy involves recognizing the challenges faced by people with disabilities…
Extreme Users(also: Lead Users, Edge Cases)
A design methodology that focuses on a small set of users with unusual, demanding, or outlying needs rather than statistically representative users. Developed by Pullin and Newell (2007), the approach recognizes that the variability among older and disabled users is too great to…

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