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• Working Together: Technology as the Foundation for Better Employment Outcomes for People with Disability

  Alastair McEwin · 2017 · Proceedings of the 14th International Web for All Conference (W4A)

  Written by Australia's Disability Discrimination Commissioner at the Australian Human Rights Commission, this keynote paper draws on the findings of the 2016 "Willing to Work" national inquiry into employment discrimination against older Australians and Australians with…

  disability employment · disability rights · workplace accessibility · digital inclusion · disability discrimination

• Able to Read My Mail: An Accessible e-Mail Client with Assistive Technology

  Horacio Saggion, Daniel Ferrés, Leen Sevens, Ineke Schuurman, Marta Ripollés, Olga Rodríguez · 2017 · Proceedings of the 14th International Web for All Conference (W4A)

  This paper presents Kolumba, an accessible web-based email client developed as part of the EU-funded Able to Include project, specifically designed for people with intellectual or developmental disabilities (IDD). The tool addresses a critical gap in workplace digital inclusion:…

  intellectual disability · cognitive accessibility · text simplification · pictograph communication · workplace accessibility

• Personal Perspectives on Using Automatic Speech Recognition to Facilitate Communication between Deaf Students and Hearing Customers

  James R. Mallory, Michael Stinson, Lisa Elliot, Donna Easton · 2017 · Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This experience report examines the use of Automatic Speech Recognition (ASR) via the WhatsApp smartphone app to facilitate communication between deaf and hard-of-hearing (D/HH) students and hearing business customers in real workplace settings. The study took place at the…

  automatic speech recognition · deaf and hard of hearing · workplace accessibility · deaf education · speech recognition

• Deaf, Hard of Hearing, and Hearing Perspectives on Using Automatic Speech Recognition in Conversation

  Abraham Glasser, Kesavan Kushalnagar, Raja Kushalnagar · 2017 · Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This experience report describes the real-world accessibility challenges encountered by five participants — two deaf, one hard of hearing, and two hearing — including the authors, when using the top seven most popular ASR applications (DEAFCOM, Dragon Dictation, Siri, Virtual…

  automatic speech recognition · deaf and hard of hearing · speech recognition · communication accessibility · voice interface

• Interviews and Observation of Blind Software Developers at Work to Understand Code Navigation Challenges

  Khaled Albusays, Stephanie Ludi, Matt Huenerfauth · 2017 · Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This exploratory study investigates code navigation challenges faced by 28 blind software developers using their preferred coding tools and assistive technologies. The researchers at Rochester Institute of Technology and University of North Texas conducted remote interview and…

  blindness · programming education · software engineering · screen readers · workplace accessibility

• Introducing People with ASD to Crowd Work

  Kotaro Hara, Jeffrey P. Bigham · 2017 · Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '17)

  This paper explores whether crowdsourcing platforms like Amazon Mechanical Turk (AMT) can provide viable employment opportunities for adults with Autism Spectrum Disorder (ASD). With an estimated 50-75% unemployment rate among adults with ASD in the U.S., the authors investigate…

  autism spectrum disorder · crowdsourcing · employment · micro-tasks · assistive technology

• Identifying Challenges and Opportunities in Computer-Based Vocational Training for Low-Income Communities of People with Intellectual Disabilities

  Vagner Figueredo de Santana, Rodrigo Laiola Guimarães, Andrea Britto Mattos · 2016 · Proceedings of the 13th International Web for All Conference (W4A)

  This paper presents findings from a qualitative field study of computer-mediated vocational training for low-income students with intellectual disability (ID) at APAE DE SÃO PAULO, a Brazilian NGO that provides educational support, vocational training, and habilitation therapy.…

  intellectual disability · vocational training · digital inclusion · developing countries · educational technology

• Comparing Tactile, Auditory, and Visual Assembly Error-Feedback for Workers with Cognitive Impairments

  Thomas Kosch, Romina Kettner, Markus Funk, Albrecht Schmidt · 2016 · Proceedings of the 18th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '16)

  This paper compares three modalities of error feedback — tactile, auditory, and visual — for cognitively impaired workers performing manual assembly tasks at sheltered work organizations. Industrial manufacturing companies increasingly outsource assembly tasks to these…

  cognitive accessibility · intellectual disability · workplace accessibility · assistive technology · multimodal interaction

• Evaluation of Real-time Captioning by Machine Recognition with Human Support

  Hironobu Takagi, Takashi Itoh, Kaoru Shinkawa · 2015 · Proceedings of the 12th International Web for All Conference (W4A)

  This paper from IBM Research Tokyo investigates a hybrid approach to real-time captioning that combines Automated Speech Recognition (ASR) with human correction to make workplace meetings accessible for deaf and hard of hearing (DHH) employees. Professional stenography services…

  real-time captioning · deaf and hard of hearing · automated speech recognition · workplace accessibility · Japanese

• The Invisible Work of Accessibility: How Blind Employees Manage Accessibility in Mixed-Ability Workplaces

  Stacy M. Branham, Shaun K. Kane · 2015 · ASSETS '15: Proceedings of the 17th International ACM SIGACCESS Conference on Computers & Accessibility

  This qualitative field study examines how blind employees navigate accessibility in shared office environments where they work alongside sighted colleagues. The researchers conducted a multi-session study with five blind office workers (ages 25-54) across different…

  blindness · workplace accessibility · assistive technology · screen readers · employment

• Using In-Situ Projection to Support Cognitively Impaired Workers at the Workplace

  Markus Funk, Sven Mayer, Albrecht Schmidt · 2015 · ASSETS '15: Proceedings of the 17th International ACM SIGACCESS Conference on Computers & Accessibility

  This research investigates whether projecting assembly instructions directly onto a workspace (in-situ projection) can help cognitively impaired workers complete more complex tasks compared to traditional pictorial instructions. The work addresses a significant barrier to…

  cognitive disability · workplace accessibility · augmented reality · in-situ projection · sheltered work

• Understanding the Challenges Faced by Neurodiverse Software Engineering Employees

  Meredith Ringel Morris, Andrew Begel, Ben Wiedermann · 2015 · ASSETS '15: Proceedings of the 17th International ACM SIGACCESS Conference on Computers & Accessibility

  This paper presents pioneering research into the workplace experiences of neurodiverse software developers, combining qualitative interviews with quantitative survey data. The researchers conducted semi-structured interviews with 10 neurodiverse individuals working in software…

  neurodiversity · autism spectrum · ADHD · dyslexia · workplace accessibility

• Accessible Crowdwork? Understanding the Value in and Challenge of Microtask Employment for People with Disabilities

  Kathryn Zyskowski, Meredith Ringel Morris, Jeffrey P. Bigham, Mary L. Gray, Shaun K. Kane · 2015 · Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW 2015)

  This paper presents the first formal study of crowdworkers who have disabilities, using a mixed-methods approach combining in-depth interviews with 17 people (8 disabled crowdworkers and 9 job coaches for people with disabilities) and a survey of 631 adults with disabilities.…

  crowdsourcing · disability employment · workplace accessibility · digital inclusion · assistive technology

• Crowdsourcing Platform for Workplace Accessibility

  Hironobu Takagi, Akihiro Kosugi, Shin Saito, Masayoshi Teraguchi · 2013 · Proceedings of the 10th International Cross-Disciplinary Conference on Web Accessibility (W4A)

  This paper from IBM Research Tokyo proposes Crowd Card, an intra-organizational crowdsourcing platform designed to improve workplace accessibility while maintaining confidentiality of business materials. The core problem is that modern workplaces are filled with inaccessible…

  crowdsourcing · workplace accessibility · image description · video captioning · document accessibility

• How Accessible is the Process of Web Interface Design?

  Kirk Norman, Yevgeniy Arber, Ravi Kuber · 2013 · Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility (Assets '13)

  This short paper investigates the accessibility challenges faced by blind web interface developers through interviews with six legally blind participants (all male, aged 29-48) who had experience building websites and online applications. Five used JAWS as their primary screen…

  blind developers · web development · screen readers · programming accessibility · JAWS

• Understanding the Computer Skills of Adult Expert Users with Down Syndrome: An Exploratory Study

  Jonathan Lazar, Libby Kumin, Jinjuan Heidi Feng · 2011 · The Proceedings of the 13th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This paper presents an ethnographic study of ten adult expert computer users with Down syndrome, observed in their homes and workplaces for a minimum of two hours each. The research aimed to move beyond earlier survey-based studies (which relied on parent-reported data about…

  Down syndrome · cognitive accessibility · intellectual disability · employment · workplace accessibility

• Wireless Headset Communications for Vision Impaired Persons in Multi-User Environments

  Iain Murray, Andrew Pasquale · 2006 · Proceedings of the 8th International ACM SIGACCESS Conference on Computers and Accessibility (Assets '06)

  This paper addresses a practical workplace accessibility problem: vision impaired persons (VIPs) who work in call centres rely on screen reading software that outputs speech through headsets, but in multi-user environments with many wireless headsets, radio-based wireless…

  visual impairment · wireless headset · screen reader · call centre · workplace accessibility