Glossary

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Accessibility maturity model(also: Organizational accessibility maturity)

A framework for assessing how systematically an organization approaches digital accessibility, typically ranging from ad hoc or reactive practices to fully embedded, proactive processes. Maturity models help organizations identify gaps in their accessibility efforts — such as…

Caregiver(also: Carer, Care partner, Support person)

A person who provides ongoing assistance to someone with a disability, chronic condition, or age-related need, encompassing both formal caregivers (paid professionals) and informal caregivers (family members, friends, partners). In accessibility and assistive technology,…

Corporate Accessibility(also: Enterprise Accessibility, Organizational Accessibility Programme)

The structured efforts by companies and organisations to ensure their products, services, and communications are accessible to people with disabilities. Corporate accessibility encompasses accessibility policies, dedicated accessibility teams, feedback channels for users with…

Quality assurance(also: QA)

In accessibility, the process of checking that the methods and practices used to create a product follow established guidelines and best practices. Quality assurance is largely qualitative — it asks whether the right processes were followed, whether accessibility was considered…

Quality control(also: QC)

In accessibility, the process of testing a product or its components against a defined specification to verify conformance. Quality control is quantitative — it measures specific outcomes, such as whether images have alt text, whether colour contrast meets WCAG thresholds, or…

RACI Matrix(also: RACI chart, Responsibility Assignment Matrix)

A project-management tool that maps tasks to stakeholders using four roles: Responsible (does the work), Accountable (owns the outcome), Consulted (provides input), and Informed (kept in the loop). Accessibility teams use RACI matrices to clarify who within a cross-functional…

Technology Transfer(also: Tech Transfer)

The process of moving research findings, inventions, and prototype technologies from the laboratory to commercial availability and widespread use. In assistive technology, technology transfer is a critical but often challenging step — many promising devices developed in research…

Workplace accessibility(also: Employment accessibility, Accessible workplace)

The design of work environments, tools, processes, and practices that enable people with disabilities to participate fully and effectively in employment. Workplace accessibility encompasses physical accommodations (accessible offices, ergonomic equipment), digital accessibility…

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